Protests

Search the Library of Final Protest Decisions

The Vehicle Code grants the Board jurisdiction to decide cases involving various franchise, compensation, and reimbursement issues between new vehicle franchisors and franchisees. In general there are statutes that provide the authority and procedures for these disputes for new motor vehicles other than recreational vehicles (RVs) (Veh. Code § 3060 et seq.) and for RVs (Veh. Code § 3070 et seq.). By clicking on the type or types of protests you are interested in below, you will be directed to the appropriate pages containing links to the relevant statutes, regulations and forms for each type of protest, as well as a description. These are:

Protests that cover the following types of disputes:

I. Attempts by the franchisor to:

• Terminate or refuse to continue (renew) a franchise

• Modify or replace a franchise

• Establish a new franchise or relocate an existing franchise, including off-site sales

• Establish or relocate a satellite warranty facility
  (Please note: this type of protest is not available to RV dealers.)

II. Protests by the franchisee to the franchisor's:

• Reimbursement for delivery and preparation parts and service

• Warranty Claims - Motor Vehicle Dealers

• Warranty Claims - RV Dealers

• Franchisor Incentive Program Claims – Motor Vehicle Dealers

• Franchisor Incentive Program Claims - RV Dealers